FREQUENTLY ASKED QUESTIONS & GENERAL INFORMATION
Scheduling:
- We make exceptions for smaller projects and urgent situations.
- When ready to start your project, let us know by responding via email or phone. At that point, you will be given a TENTATIVE start date. As we get closer to your project start date, we will provide a more accurate timeline.
- It is very difficult to hold a 100% accurate schedule in our line of work. Anyone who tells you otherwise is not being truthful.
- When customers add to the scope of their project, we try to complete the extra work while we are already there.
- Once we show up to start your project, we will be there through completion. We do not skip around and over-promise and under-deliver to our customers.
Materials:
- Material suppliers will not hold materials at their location. Materials will be delivered to the job site within approximately one week of placing the order. Once materials have been delivered to the job site, they are your responsibility.
Warranty & Labor Details:
- Our labor is covered under a lifetime warranty. If you took our recommendation and there is something that we could have done differently to prevent an issue, we will cover it at no cost to you.
- Labor will not be warrantied for unforeseen causes, acts of mother nature, vandalism, lack of proper care, mistreatment, adverse weather conditions, or natural characteristics of wood such
as weathering, cracking, splitting, shrinking or expanding. - All materials fall under the material supplier’s and/or manufacturer’s warranty.
Permits:
- Permits are project specific, and will depend on what you are wanting to build, the size, and the jurisdiction that you are in. You will need a permit for just about anything that is over 200 sq. ft.
- If a permit is required, we can handle that for you, but ultimately it is your decision on whether to permit or not.
- Permitting your project will add time and expense. The cost of architectural drawings, permit fees, engineering, and labor to work with the local municipality varies widely depending on project size and complexity.
- If you decide not to permit a project even though a permit is required, then you are liable for any repercussions. Those generally consist of going back and proving that construction was done properly and to code (which is how we build things).
- The most common way people get caught is from nosy neighbors who like to make waves and the truth of the matter is that a lot of homeowners build things without even knowing that a permit is required. We inform our customers about permitting so that they are educated enough to make their own decisions.
- Once we have permits in hand, we are over halfway done!
Payment:
- In most cases, 30% is due after materials and equipment have been delivered to your site and work has started, with progress payments due throughout the project.
- If a project has any special-order or non-returnable materials, you will be required to pay a deposit before we place the order.
- Payments made by credit card will be charged an additional 3%.
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